Jewellery for the free spirit
Returns Policy
Return and Refund Policy
Thank you for shopping with us! We hope you love your purchase, but we understand that sometimes you may need to return an item. Please read our return and refund policy carefully to ensure a smooth process.
**Return Period:**
You have 30 days from the date of receipt to return your item for a refund or exchange. Unfortunately, we cannot accept returns after this period.
**Eligibility for Returns:**
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unworn, and free from any damages.
- All original packaging, including boxes or pouches must be included.
**Return Process:**
1. Contact us: info@springwaves.co.uk to initiate a return.
2. Provide your order number and the reason for the return.
3. We will provide you with a return authorization and instructions on how to send your item back.
**Shipping Costs:**
Customers are responsible for return shipping costs unless the item is defective or an error occurred with your order. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
**Refunds:**
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or card issuer.
**Exchanges:**
If you wish to exchange an item for a different size or style, please return the original item and we will send you your new one.
**Contact Us:**
If you have any questions about our return and refund policy, please reach out to our customer service team at info@springwaves.co.uk.
Thank you for shopping with us!
Thank you for shopping with us! We hope you love your purchase, but we understand that sometimes you may need to return an item. Please read our return and refund policy carefully to ensure a smooth process.
**Return Period:**
You have 30 days from the date of receipt to return your item for a refund or exchange. Unfortunately, we cannot accept returns after this period.
**Eligibility for Returns:**
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unworn, and free from any damages.
- All original packaging, including boxes or pouches must be included.
**Return Process:**
1. Contact us: info@springwaves.co.uk to initiate a return.
2. Provide your order number and the reason for the return.
3. We will provide you with a return authorization and instructions on how to send your item back.
**Shipping Costs:**
Customers are responsible for return shipping costs unless the item is defective or an error occurred with your order. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
**Refunds:**
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or card issuer.
**Exchanges:**
If you wish to exchange an item for a different size or style, please return the original item and we will send you your new one.
**Contact Us:**
If you have any questions about our return and refund policy, please reach out to our customer service team at info@springwaves.co.uk.
Thank you for shopping with us!